Dave Kahle Wisdom

How to Handle the Sales Customer Who Won’t Stop Talking: The Power of One Good Question

How to Handle the Sales Customer Who Won’t Stop Talking: The Power of One Good Question

by Dave Kahle Q.  How do you handle a customer who talks all the time?            A.  Your question reminds me of an ex-neighbor – the ultimate non-stop talker.  A single guy, he had adopted...
Some Things Should Be Hard. Will AI Make Us Stupid?

Some Things Should Be Hard. Will AI Make Us Stupid?

by Dave Kahle            Have you seen the advertisements describing the ”Easy Button?”  Hit the button and your solution will be easy. Someone will take care of it for you.          ...
Best Practice #13: Has an excellent relationship with customer service, purchasing, and support staff inside his/her organization

Best Practice #13: Has an excellent relationship with customer service, purchasing, and support staff inside his/her organization

by Dave Kahle This is such an important practice that I have named it one of my top eleven time management strategies.  If you have the book, 11 Secrets of Time Management for Salespeople, you’ll see that it is secret number nine. I had to learn this the hard...
Best Practice #12: Has a good system for keeping track of the things discussed with the customers

Best Practice #12: Has a good system for keeping track of the things discussed with the customers

by Dave Kahle I am constantly amazed at the number of salespeople who never take notes during or after the visit with a customer, thinking, I suppose, that they will remember everything important.  Or worse, that nothing is important enough to actually remember....
Best Practice #11: Regularly implements a system to prevent being inundated with useless information

Best Practice #11: Regularly implements a system to prevent being inundated with useless information

by Dave Kahle On first glance, this looks like a bit unrelated to the day-to-day challenges of an effective salesperson.  What has this to do with your interactions with your customers? Consider the issue of “sales time.”  Sales time is the time that you...
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